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Terms and Conditions

Our Cancellation Policy :

The cancellation is free of charge 15 days prior to the date of arrival, after this time we charge you 100% the rate as cancellation fee. In case of no show or anticipated departure entire stay will be charged.

Check-in/out Policy:
• Check in: from 15:00;
• Check out: no later than 11:00;
• Early check-in: subject to room availability.

Late check-out policy:
• Late check-out is subject to availability
• 12:00 to 17:00 check-out: 50% room rate surcharge
• After 17:00 check-out: 100% room rate surcharge

Early arrivals and late departures:
If your arrival is early in the day and you would like immediate access , we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave.

Guarantee Policy:
• A valid credit card will be required upon booking;
• For credit card reservations, the same card(s) must be presented upon check in at the respective hotels;
• Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.

Children Policy:
• Children under 4 years old sharing the bed with parents is free of charge. (No extra bed provided).
• Children from 5 years old and over are considered as adults.

• Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non – refundable.

The refund process will take approximately 7 to 20 working days depending on the intermediary bank. Please notify us when you receive your money back.

Liability and Insurance
We accepts no responsibility for any loss, injury, damage or delay due to natural disaster, politic actions, weather or causes beyond its control. Travel insurance and medical precautions are essential. Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We strongly recommend that you take out travel insurance at the time of booking.

For any question do not hesitate to contact us at


Santa Caterina - Levanto Cinque Terre - Apartments, Flats for rent, residence, hotel - CITR 011017-CAV-0006
Santa Caterina s.r.l - Levanto Cinque Terre
Via D. Viviani 45/55 , 19015 , Levanto, (SP) Italia

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