Terms and Conditions
Our Cancellation Policy :
You may cancel free of charge until 15 days before arrival. You will be charged the total price If you cancel in the 15 days before arrival (i.e. if the arrival will be on 17 of May, free cancelation is before 2 of May)
In case of no show or anticipated departure entire stay will be charged.
Check-in/out Policy:
• Check in: from 16:00 to 20.00
• Check out: no later than 10:00;
• Early check-in: subject to room availability.
Late check-out policy:
• Late check-out is subject to availability
• 12:00 to 17:00 check-out: 50% room rate surcharge
• After 17:00 check-out: 100% room rate surcharge
Early arrivals and late departures:
If your arrival is early in the day and you would like immediate access , we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave.
Guarantee Policy:
• A valid credit card will be required upon booking;
• For credit card reservations, the same card(s) must be presented upon check in at the respective hotels;
• Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.
Children Policy:
• Children under 4 years old sharing the bed with parents is free of charge. (No extra bed provided).
• Children from 5 years old and over are considered as adults.
• Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non – refundable.
The refund process will take approximately 7 to 20 working days depending on the intermediary bank. Please notify us when you receive your money back.
Liability and Insurance
We accepts no responsibility for any loss, injury, damage or delay due to natural disaster, politic actions, weather or causes beyond its control.
We respectfully remind you that any items brought into the Apartment, its car parks or grounds including valuables and audio visual equipment, are brought in at your own risk. The Hotel shall not be held responsible for the damage or loss of any property owned by the Client or anyone connected to the Client’s event at the Apartment. We will not be responsible for theft or damage to any vehicles or contents of vehicles in our car park. Any vehicles parked are done so entirely at the drivers/owners risk.
By completing the booking and payment process on this website, you accept the contractual terms and conditions that are available at the following web page :
https://www.santacaterina.org/terms-and-conditions-2/
Contact us to receive copy of rental agreement
You may cancel free of charge until 15 days before arrival. You will be charged the total price If you cancel in the 15 days before arrival (i.e. if the arrival will be on 17 of May, free cancelation is before 2 of May)
In case of no show or anticipated departure entire stay will be charged.
Check-in/out Policy:
• Check in: from 16:00 to 20.00
• Check out: no later than 10:00;
• Early check-in: subject to room availability.
Late check-out policy:
• Late check-out is subject to availability
• 12:00 to 17:00 check-out: 50% room rate surcharge
• After 17:00 check-out: 100% room rate surcharge
Early arrivals and late departures:
If your arrival is early in the day and you would like immediate access , we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave.
Guarantee Policy:
• A valid credit card will be required upon booking;
• For credit card reservations, the same card(s) must be presented upon check in at the respective hotels;
• Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.
Children Policy:
• Children under 4 years old sharing the bed with parents is free of charge. (No extra bed provided).
• Children from 5 years old and over are considered as adults.
• Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non – refundable.
The refund process will take approximately 7 to 20 working days depending on the intermediary bank. Please notify us when you receive your money back.
Liability and Insurance
We accepts no responsibility for any loss, injury, damage or delay due to natural disaster, politic actions, weather or causes beyond its control.
We respectfully remind you that any items brought into the Apartment, its car parks or grounds including valuables and audio visual equipment, are brought in at your own risk. The Hotel shall not be held responsible for the damage or loss of any property owned by the Client or anyone connected to the Client’s event at the Apartment. We will not be responsible for theft or damage to any vehicles or contents of vehicles in our car park. Any vehicles parked are done so entirely at the drivers/owners risk.
By completing the booking and payment process on this website, you accept the contractual terms and conditions that are available at the following web page :
https://www.santacaterina.org/terms-and-conditions-2/
Contact us to receive copy of rental agreement